Moving from Business to Technology with Service-Based Processes

نویسندگان

  • Jelena Zdravkovic
  • Martin Henkel
  • Paul Johannesson
چکیده

Software services (such as e-procurement and e-payment) are fundamental to large-scale systems that cross enterprise boundaries by forming e-business marketplaces. To enable complex business collaborations, executable processes can combine these services into service networks1 in which executable process descriptions coordinate service interactions. (We can write such descriptions with Business Process Execution Language for Web Services; BPEL, www-106.ibm.com/devel operworks/library/ws-bpel.) The use of process technologies to model and implement service interactions has several advantages over applicationcentric solutions. From a business perspective, software services more closely match the services a company offers, given that business processes are modeled to follow business activities, events, and message exchanges. From a technical perspective, software services offer the ability to structure and manage system-to-system communication by designing technical processes to fit in with legacy systems and previously implemented services. A process designer must consider both of these perspectives. Rather than imposing limitations on the final (technical) process design, the technical process should ideally be designed to directly correspond to the business process. Constraints in legacy systems often lead to differences, or misfits, between the desired business process and the implemented technical process, so that the resulting system fails to support all aspects of the business. In this article, we examine crucial criteria for constructing technical processes that support business processes. The research community has studied the general gap between enterprise business processes and information system functionality,2,3 but our work differs in two aspects. First, we examine misfit, focusing mainly on executable process specifica-

برای دانلود رایگان متن کامل این مقاله و بیش از 32 میلیون مقاله دیگر ابتدا ثبت نام کنید

ثبت نام

اگر عضو سایت هستید لطفا وارد حساب کاربری خود شوید

منابع مشابه

ITIL-based IT service management maturity model design in health-based organizations (Case Study: City of Tehran)

Today, Information Technology services are considered as valuable resources in all areas. For making Information Technology Management Processes purposeful and efficient in different organizations &ndash as a competitive and strategic advantage (especially in organizations responsible for health care services) &ndash it is necessary to recognize the level of maturity of the organization and rev...

متن کامل

RFID role in efficient management of healthcare systems: a system thinking perspective

Abstract Purpose of this paper: This paper presents an analysis toward understanding the business value components that a health care organization can drive by adopting RFID technology into its system. This researcher proposes a framework for evaluating the business value of RFID technology. To do so, emphasis is put on delivering business value through refining business processes and expandin...

متن کامل

Optimal Strategies of Increasing Business Alignment, in Social Security Organization, with Quality Function Deployment (QFD) Approach

Considering the importance of the concept of strategic alignment of information technology (IT) in today economic organizations, this study attempted to extract the organization's IT strategies in order to increase the degree of strategic alignment and consequently the optimal strategies in the field of marketing and service delivery for social security organization. Using QFD technique and hie...

متن کامل

7 Ways Your Competitors are Reducing Costs and Improving Customer Service—and How You Can Too

According to industry analyst Aberdeen Group, moving business operations into the next millennium will be a challenge requiring the creative combination of business acumen and computer technology savvy. Among those meeting this challenge on the frontlines are logistics and warehouse managers, who are actively seeking creative means to drive down costs from order-fulfillment processes while stil...

متن کامل

7 Ways Your Competitors are Reducing Costs and Improving Customer Service—and How You Can Too

According to industry analyst Aberdeen Group, moving business operations into the next millennium will be a challenge requiring the creative combination of business acumen and computer technology savvy. Among those meeting this challenge on the frontlines are logistics and warehouse managers, who are actively seeking creative means to drive down costs from order-fulfillment processes while stil...

متن کامل

ذخیره در منابع من


  با ذخیره ی این منبع در منابع من، دسترسی به آن را برای استفاده های بعدی آسان تر کنید

عنوان ژورنال:
  • IEEE Internet Computing

دوره 9  شماره 

صفحات  -

تاریخ انتشار 2005